Refund policy
We want you to feel confident in every purchase.
If something isn’t right, we’re here to help — with a clear and straightforward return experience.
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility Requirements
To qualify for a return, items must be:
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Unworn and unused
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In their original condition
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With all tags attached
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Returned in the original packaging
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Accompanied by proof of purchase
Returns that do not meet these conditions may not be accepted.
Return Shipping
Customers are responsible for return shipping costs.
If your item arrives:
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Damaged
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Defective
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Incorrect
We will provide a prepaid return shipping label at no cost.
How to Start a Return
To initiate a return, contact us at:
If your return is approved, we will provide:
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Return instructions
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Shipping details
Items returned without prior approval will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If there is an issue, contact us immediately so we can resolve it promptly.
Non-Returnable Items
The following items are not eligible for return:
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Sale items
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Gift cards
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Custom or personalized products
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Certain personal care items (if applicable)
Exchanges
To ensure product availability:
→ Return your item
→ Place a new order
European Union Customers
If your order is shipped to the European Union, you may return it within 14 days, in accordance with applicable law.
Items must still meet the return eligibility requirements.
Refunds
Once your return is received and inspected:
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You will be notified of approval
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Approved refunds are issued to your original payment method
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Processing time: up to 10 business days
Please allow additional time for your bank or payment provider.
If more than 15 business days have passed since approval, contact us at:
Contact
For any questions regarding returns:
